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How do I properly recycle my old batteries?

99% of lead acid batteries are recyclable. Most local battery dealers and automotive shops will recycle your battery free of charge. Many towns and municipalities also accept batteries for proper recycling. Visit https://batterycouncil.org/page/Battery_Recyclingfor more information.

What is the difference between a deep cycle and a starting battery?

deep cycle batteryis designed to handle a steady and continuous load throughout an extended amount of time. Built with thicker lead plates, they can be drained and recharged on a regular basis, popularizing them in applications such as boat trolling motors, RV “house Batteries”, solar battery banks, and sump pumps. 

A starting battery is designed to deliver a high output of power in a short amount of time (Burst) for the primary purpose of starting an engine. These batteries are not designed to be continuously drained or discharged. Doing so will damage the battery and result in premature battery failure. 

What type of charger do I need?

Fully Automatic: These chargers utilize microprocessors to adjust output current and detect when a battery is completely charged. They will automatically switch into a maintenance mode to prevent overcharging which can damage your battery. Automatic chargers are recommended for use on maintenance free batteries where damage due to overcharging can’t be reversed or corrected.

Multi-bank Chargers: Designed for charging multiple batteries at the same time on isolated circuits. This allows a combination of batteries in various conditions to receive an independent charge.

Maintainers:  Low current chargers designed to maintain a full charge during storage or inactivity. Ideal for prolonging battery life during the offseason in applications such Motorcycle, Boat, and RV. 

On-Board: Compact design allows for the charger to mount inside the equipment rather than sit on a shelf. 

Return Policy

We want you to be completely satisfied with your purchase. The below information will help facilitate the return of an unused product. Please note: Our return policy covers all non-defective return requests made on purchases from TheBattery.com. Any defective products would be covered under a separate Warranty Policy from the manufacturer. Contact us by email and we'll let you know how to send your merchandise back. Send all inquires to help@thebattery.com.

·         Product returns require a proof of purchase or original receipt.

·        A return request must occur within 14 days of delivery, and it must be received by our warehouse within 10 days from the date of request. Freight expense is not refundable.

·         Products must be in an unused and saleable condition.

·         Refunds for purchases made by credit card will be credited back to the card used to make the purchase.

Please pack the product(s) tightly and with adequate protection/insulation. When shipping the item, product should also be in its original box with any manuals, hardware, or other accessories originally shipped with it. As a safe practice, be sure to get a tracking number from your preferred shipper to monitor your package in transit. TheBattery.com is not responsible for returns that are lost or damaged in transit to us, or damages due to poor packaging by the shipper (customer). TheBattery.com is not responsible for return shipping charges.

Shipping Policy

Based on your location and zip code, UPS Ground delivery service commonly takes one to five business days from the date we ship your order. Please verify UPS delivery service to your location. 

Our preferred small parcel carrier is UPS. Service availability, time in transit, shipment tracking, and delivery guarantee policy for all UPS services are available at the UPS website, www.ups.com. TheBattery.com reserves the right to substitute alternative carriers based on shipment size and weight, shipping requirements, and market conditions. You will be contacted by our Customer Care center if and when this change in carrier occurs.TheBattery.com may make multiple shipments to fulfill an order.

Signature may be required at the time of delivery by UPS for higher value orders. If the driver feels it is best to obtain a signature and no one is present to accept the delivery after three attempts, the package will be returned to us.

Shipments Damaged in Transit

Any item damaged in transit must be reported to TheBattery.com within 5 business days of delivery. All original packaging must be held with damaged item. Send any inquiries to help@thebattery.com.

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